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High-Commitment Human Resource Management and Care Workers' Attitudes and Performance Through a Sustainable-Careers
1Department of Business Administration, College of Business Administration, Ibaraki Christian University, 6-11-1 Omika-cho, Hitachi, Ibaraki 319-1295, Japan.
Abstract:
In aging societies, securing a stable long-term care workforce is a priority, yet workforce policies centered on financial incentives have demonstrated limited effectiveness. Drawing on the sustainable-careers perspective as an analytical lens, this study re-examines high-commitment human resource management (HCHRM), grounded in ability-motivation-opportunity (AMO) theory, by investigating how it relates to the work attitudes and work role performance of long-term care workers, with work-life balance (WLB) support incorporated as an opportunity-enhancing practice. Data of 875 full-time care workers from 130 establishments in Japan were analyzed using hierarchical linear modeling. Opportunity-enhancing practices (WLB support and autonomous team management) were positively associated with affective commitment, and coworker exchange (CWX) was favorably associated with all outcomes. Cross-level analyses indicated that higher WLB support was associated with a stronger relationship between CWX and both lower turnover intention and greater proficiency behavior, whereas higher autonomous team management was associated with a stronger CWX-adaptive-proactive behavior relationship. Interpreted through a sustainable-careers lens, these findings position WLB support as an opportunity-enhancing practice within AMO theory and indicate that it may operate synergistically with workplace relationships to support care workers' attitudes and performance.
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