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Unlocking the Potential of Virtual Care in Australian Outpatient Services
Ramya Walsan1, Rebecca Mitchell1, Karol Petrovska2
1Australian Institute of Health Innovation, Macquarie University, Sydney, New South Wales, Australia.
Abstract:
Virtual care has become a critical component of contemporary health system reform, offering opportunities to improve access, continuity and efficiency of care. Virtual care is particularly relevant for chronic disease management, as it can support more continuous, coordinated and person-centred models of care. This commentary draws on evidence from a national project titled Smarter Hospitals and examines trends in virtual care use across four service areas (cancer, renal disease, mental health or conditions requiring rehabilitation) over 2019-2024, as well as key factors shaping virtual care use and opportunities to realise its full potential.
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