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The psychology of AI-mediated communication across languages
Zeynep Aslan1, Janet Geipel2, Boaz Keysar3
1Rotterdam School of Management, Erasmus University, Rotterdam, the Netherlands.
Abstract:
Communication across languages is increasingly mediated by artificial intelligence (AI). This creates opportunities for people with different language backgrounds to communicate in their respective native languages. AI-mediated communication can therefore reduce cognitive effort, disfluency, and social stigma associated with speaking a non-native language. At the same time, non-native language use influences cognitive, emotional, and social processes that go beyond the accurate transmission of meaning. By affecting these processes and introducing new cues, AI-mediated communication could also have unintended effects on communication effectiveness and social evaluations between interlocutors. We examine the conditions under which these effects may help or hinder cross-linguistic interactions and identify directions for research on the psychology of cross-linguistic communication as AI language tools become prevalent.
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