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Communication Challenges in the Prenatal Care of Infants With Surgical Congenital Anomalies
Joy E Obayemi1, Madelyn Johnson2, Patricia Knoepp3
1Department of Surgery, University of Michigan, Ann Arbor, Michigan.
Introduction:
Clear and effective health communication is essential in high-stakes settings, such as when discussing prenatal fetal diagnoses. We sought to understand the experiences of mothers navigating a prenatal diagnosis of surgically-correctable congenital anomalies.
Methods:
Semistructured interviews with mothers of children with prenatally-diagnosed surgically-correctable congenital anomalies were conducted using purposive convenience sampling. Inductive coding was performed by four coders. Emergent themes were identified using thematic analysis.
Results:
This study included 22 participants with a median (interquartile range) age of 31y (26-34) and median (interquartile range) time from prenatal diagnosis to interview of 44 months (19-58). Three themes were identified that captured the mothers' experiences with communication: 1) The power of words left unsaid emphasizing (1a) the stress of the unknown and (1b) lack of clear and timely communication; 2) Emotional turbulence of a change in diagnosis; and 3) Patient-identified areas for improvement including (3a) leaving room for uncertainty, (3b) the need for a delicate delivery, and (3c) the importance of considering the source of information.
Conclusions:
These data identify the current challenges in patient-provider communication during the prenatal period and can inform future efforts to improve communication.
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Barriers to Effective Communication II
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
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