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Published on: December 23, 2025
Benefits over risks: a technology acceptance study of LLM-powered conversational agents for non-clinical mental
Nuo Cheng1, Ruifeng Yu1, Xuanzhi Wang1
1Department of Industrial Engineering, Tsinghua University, Beijing, China.
Ergonomics
|October 15, 2026
Abstract
Practitioner Summary:
This study used survey data to investigate pre-adoption acceptance intentions towards LLM-powered agents for non-clinical mental health support. The results showed that perceived benefits were the primary driver of acceptance. Additionally, user characteristics such as gender and prior attitudes towards counselling significantly influenced initial acceptance intentions.
