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Patient relations program offers listening and follow-up
Hospital Progress
|September 1, 1979
Summary
Patient relations programs enhance communication and supplement direct care. St. Francis Medical Center
Area of Science:
- Healthcare Administration
- Patient Experience
Background:
- Patient relations programs offer an additional communication channel for patients.
- These programs complement the services provided by direct care personnel.
- Volunteer-staffed programs are being implemented in healthcare settings.
Purpose of the Study:
- To evaluate the effectiveness of a volunteer-staffed patient relations program.
- To assess administrator satisfaction with the patient relations program at St. Francis Medical Center.
Main Methods:
- A two-year-old patient relations program staffed by volunteers was analyzed.
- Administrator feedback was collected regarding the program's impact.
Main Results:
- Administrators at St. Francis Medical Center reported positive outcomes.
- The program has been operational for two years.
Conclusions:
- Volunteer-staffed patient relations programs are viewed favorably by healthcare administrators.
- These programs effectively enhance patient communication and support.