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Summary
Telephone-delivered health information using recorded messages has expanded from a local initiative to a national resource. This service now reaches over 800,000 callers monthly across 180 cities, covering more than 300 health topics.
Area of Science:
- Public Health
- Health Communication
Background:
- Telephone-based health information services utilize tape-recorded messages.
- These services originated as a local medical society project.
Purpose of the Study:
- To describe the expansion and reach of a telephone-based health information resource.
Main Methods:
- The study tracks the growth of a specific health information service.
- Data collection involves call volume and geographic distribution.
Main Results:
- The service has become a nationwide information resource.
- Currently, over 800,000 calls are received monthly.
- The service operates in 180 cities, offering access to over 300 health subjects.
Conclusions:
- Telephone-recorded health messages represent a scalable and widely accessible public health information tool.
- The service demonstrates significant reach and broad topic coverage.