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Related Experiment Videos

Decision versus policy in crises intervention.

F L Newman, J Chapman, E Deegan

    American Journal of Community Psychology
    |October 1, 1979
    PubMed
    Summary
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    This study evaluated crisis intervention outreach programs by comparing actual consumer actions with administrative policies. The findings offer a model for assessing crisis intervention effectiveness in mental health services.

    Area of Science:

    • Public Health
    • Mental Health Services Research
    • Program Evaluation

    Background:

    • Natural disasters like Hurricane Agnes in 1972 significantly impact community mental health needs.
    • Effective crisis intervention outreach is crucial for supporting affected populations.
    • Evaluating the congruence between service delivery and administrative policy is essential for optimizing mental health programs.

    Purpose of the Study:

    • To develop and exemplify procedures for contrasting the actions of crisis intervention outreach workers and consumers with administrative policies.
    • To evaluate the outreach projects of six county Mental Health/Mental Retardation (MH/MR) programs in Central Pennsylvania.

    Main Methods:

    • Data collection on consumer entry, outreach worker decisions, and case disposition from six MH/MR programs.

    Related Experiment Videos

  • Comparison of actual consumer flow data with ideal scenarios outlined by program administrators for 1,000 hypothetical consumers.
  • Utilizing consumer follow-up questionnaires to supplement data for project evaluation.

    • Main Results:

    • Identification and quantification of consumer pathways into outreach services.
    • Analysis of key outreach worker decisions and immediate case outcomes.
    • Contrasting real-world service delivery with administrative expectations revealed discrepancies.

    Conclusions:

    • The study provides a generalized model for evaluating crisis intervention activities.
    • The developed procedures offer a framework for assessing the effectiveness and alignment of outreach programs with policies.
    • This evaluation approach can inform improvements in mental health service delivery post-disaster.