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Related Experiment Videos

General practitioners and their staff.

W O Williams, R Dajda

    The Journal of the Royal College of General Practitioners
    |March 1, 1979
    PubMed
    Summary
    This summary is machine-generated.

    Doctoral practices saw a rise in ancillary staff post-1966. However, increasing doctor numbers did not yield staff economies, with hiring favoring personal qualities over academic ones for receptionists.

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    Area of Science:

    • Medical practice management
    • Healthcare administration

    Background:

    • Ancillary staff in medical practices have increased significantly since the Doctors' Charter of 1966.
    • Understanding the composition and hiring practices of ancillary staff is crucial for efficient healthcare delivery.

    Purpose of the Study:

    • To describe the practices and staff of a random sample of 158 doctors.
    • To investigate the relationship between practice size and staff economies.
    • To identify preferred characteristics for hiring receptionists.

    Main Methods:

    • A random sample of 158 doctors' practices was surveyed.
    • Data on practice staff composition and hiring preferences were collected.

    Main Results:

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  • No staff economies were observed as the number of doctors in a practice increased.
  • Doctors prioritized personal qualities (e.g., maturity, parental experience) over academic achievements when selecting receptionists.
  • A high standard of work and understanding human behavior were deemed important for receptionists.

    • Conclusions:

    • The increase in ancillary staff has not led to cost savings through economies of scale in general practices.
    • Hiring decisions for receptionists emphasize interpersonal skills and experience, suggesting a focus on patient interaction quality.