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The children's waiting room at Charing Cross Hospital

Insights

This study details the establishment and operation of a children's waiting room at Charing Cross Hospital, providing therapeutic play services to hundreds of families annually. The facility, run by trained Play Therapists, supports both short-term and long-term patient families.

Area of Science:

  • Pediatrics
  • Child Psychology
  • Healthcare Management

Background:

  • The establishment of dedicated pediatric facilities is crucial for improving patient experience.
  • Waiting periods in hospitals can be stressful for children and families.
  • The role of play therapy in mitigating anxiety and improving coping mechanisms in pediatric settings is increasingly recognized.

Purpose of the Study:

  • To describe the operational model of a children's waiting room.
  • To highlight the role of Play Therapists in a hospital setting.
  • To illustrate the long-term engagement with families utilizing pediatric services.

Main Methods:

  • The children's waiting room was established in 1973 within the Department of Paediatrics.
  • Services are provided by hospital-employed Play Therapists with Nursery Nurse training.
  • The facility serves hundreds of families annually, accommodating varying lengths of engagement.

Main Results:

  • The waiting room has been operational for decades, demonstrating sustained service provision.
  • A diverse range of families utilize the service, indicating a broad need.
  • The model supports both episodic and chronic pediatric healthcare needs.

Conclusions:

  • Children's waiting rooms staffed by trained professionals offer valuable support.
  • Play therapy services can be integrated effectively within hospital departments.
  • Sustained operation highlights the importance of such facilities in pediatric care.

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