Consensus vs. discrepancy: an analysis role performance of admission clerks in hospital setting

This paper presents hypotheses and conceptualizations regarding the job-role definition of admissions clerks and managers in the Admissions Department of a general hospital. Our sample represents a segment of the administrative staff. The findings show that the malfunctioning of the department in question is not due to a lack of consensus among the workers regarding the perception or definition of role, but to their lack of identification and to inadequate recognition from their peers and superiors.