Nonemergency visits to a pediatric emergency department

We examined six factors that may help to explain why parents take their children to hospital emergency departments: arrival time; travel time; who decided the patient should go; did the patient have a physician; did the parent attempt physician contact, and where the parent would have preferred to have gone for treatment. Results indicate that 47% of the nonemergency visits occurred during the time when physicians maintain office hours. Most visits were made by patients living less than 15 minutes away from the hospital. Physicians decided that the patient should go to the emergency department 18% of the time. Patients with a private physician accounted for 80% of the visits. Most parents did not try to contact a physician prior to the visit. Indeed, 46% of the parents preferred to take their children to the emergency department rather than to a physician's office. Finally, 74% of the parents who attempted some contact with a member of the health care system were referred to the emergengy department for care.