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Ethnicity and service delivery.

Shirley Jenkins¹, Barbara Morrison²

¹Columbia University.

The American Journal of Orthopsychiatry

|January 1, 1978

Summary

Child welfare workers' attitudes towards ethnic issues were measured using a new scale. Findings reveal significant differences based on worker demographics and agency setting, informing culturally competent service delivery.

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Area of Science:

Social Work Research
Sociology of Services
Cultural Competence Studies

Background:

Operationalizing ethnic issues in service delivery is crucial for equitable outcomes.
Existing research lacks standardized methods for assessing attitudes towards ethnic diversity in child welfare.

Purpose of the Study:

To develop and validate an attitude scale to measure child welfare workers' perspectives on ethnic issues.
To examine demographic and contextual factors influencing these attitudes.

Main Methods:

Development of a novel attitude scale.
Application of the scale to a national sample of child welfare workers.
Inclusion of minority workers in ethnic-specific service settings.

Main Results:

Significant differences in attitudes were observed across different samples.
Age, ethnicity, and agency type emerged as significant factors influencing worker attitudes.
The scale demonstrated utility in differentiating attitudes in diverse settings.

Conclusions:

The developed attitude scale is a valuable tool for assessing ethnic sensitivity in child welfare.
Understanding demographic and agency influences is key to improving culturally competent service delivery.
Further research should explore interventions to enhance ethnic sensitivity among child welfare professionals.

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