Developing a QA plan for hospital-based education departments

The educational QA plan and report provided better definition of the educator's role in a hospital setting; clearer understanding of relationships between QA professionals and management; more realistic goals and objectives reflecting the education department's capabilities; better communication and documentation of the education department's accomplishments including the rationale behind all decisions and actions; increased accountability for the educator, manager, and QA professional; and a mechanism for receiving and distributing problem referrals.