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Related Experiment Videos

Time and the general practitioner: the patient's view.

F M Hull, F S Hull

    The Journal of the Royal College of General Practitioners
    |February 1, 1984
    PubMed
    Summary
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    Most patients find general practitioner appointment times adequate. However, dissatisfaction rises with shorter slots, younger patients, and complex cases, especially for women aged 15-44.

    Area of Science:

    • General Practice
    • Patient Experience
    • Healthcare Communication

    Background:

    • Patient satisfaction regarding consultation time with general practitioners (GPs) is a recurring concern.
    • Understanding patient perceptions of appointment length is crucial for improving primary care.
    • Effective communication within limited timeframes remains a challenge in general practice.

    Purpose of the Study:

    • To analyze patient satisfaction with the duration of general practitioner consultations.
    • To identify factors influencing patient dissatisfaction with appointment length and communication.
    • To explore the relationship between consultation time, patient demographics, and communication effectiveness.

    Main Methods:

    • A questionnaire survey was administered to 1,112 patients across 25 general practices in Britain.

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  • Patients assessed the appropriateness of consultation length and their ability to communicate their health concerns.
  • Statistical analysis identified correlations between dissatisfaction and variables such as appointment length, patient age, visit history, and case complexity.

    • Main Results:

    • A significant majority (91%) of patients felt their consultation was sufficiently long.
    • Dissatisfaction was linked to shorter booked appointment times, younger patient demographics, fewer prior visits, and greater psychological complexity.
    • Over 50% of women aged 15-44 reported difficulties in communicating their problems to the doctor.

    Conclusions:

    • While most patients are satisfied, specific groups experience significant dissatisfaction with consultation time and communication.
    • Shorter appointment durations negatively impact patient satisfaction and communication, particularly for certain demographics.
    • Targeted interventions may be needed to address communication barriers for women of reproductive age in primary care settings.