Patients' perception of dentists' positive and negative attributes

Earlier studies have shown that dental patients concern themselves with the personality characteristics of their dentists as well as with their professional competence. The present study is part of a wider survey which compared the characteristics of regular and irregular or non-attenders for dental check-ups. In this article patients' characteristics such as sex, age, level of dental anxiety and certain previous dental experiences were related to their perceptions of dentists' positive and negative attributes. The results confirmed previous findings that dentists were seen generally by their patients in a favourable light. Respondents who admitted to higher levels of dental anxiety were more likely to choose more negative attributes and less positive ones than respondents who admitted to lower levels; women, younger subjects and the dentally anxious consistently chose unsympathetic and indifferent as the two top negative characteristics of their dentists.