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Using commercial application' software. Integrating clinic office practices.

R B Johns

    Journal of Medical Systems
    |April 1, 1984
    PubMed
    Summary
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    Automating clinic business offices using microcomputers and commercial software offers benefits. This study details the integration and operational use of business application software in a specialty clinic, highlighting challenges and advantages.

    Area of Science:

    • Healthcare Administration
    • Information Technology in Medicine
    • Business Process Management

    Background:

    • Traditionally, clinic automation relied on specialized vendor services.
    • Microcomputers and commercial business software now offer alternative automation solutions.
    • Implementing new software in healthcare settings presents unique challenges.

    Purpose of the Study:

    • To describe the integration of business application software in a specialty clinic.
    • To evaluate the operational use and outcomes of this software implementation.
    • To identify problems encountered and benefits achieved through discretionary software use.

    Main Methods:

    • Case study of a multiphysician specialty clinic.
    • Description of integrating commercially available business application software.

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  • Analysis of operational use, encountered problems, and achieved benefits.

    • Main Results:

    • Successful integration of microcomputer-based business software was achieved.
    • Operational use highlighted specific challenges in implementation and workflow adaptation.
    • Significant benefits were realized through the discretionary application of the software.

    Conclusions:

    • Discretionary use of commercial business software is a viable option for clinic automation.
    • Careful planning and adaptation are crucial for overcoming implementation challenges.
    • Automation through accessible software can enhance efficiency and achieve tangible benefits in specialty clinics.