Social networks and work/nonwork life: action-research with nurse managers

An action-research project with hospital nurses is reported which explores the utility of social network analysis for understanding and enhancing the quality of work life. Based on a framework for conceptualizing work stressors, we present a rationale for developing resource-support groups. These groups combine emotional support, group problem-solving, and participatory decision-making within the context of developing programs and policies to enhance the quality of working life. A workshop help for nurse managers focused on the potential for using these groups to achieve specific, prioritized goals. To study the ecology of work/nonwork life, we obtained data from workshop participants on both their work and nonwork social networks. We found these to be almost totally segmented. Personal, organizational, and sociocultural variables that may account for this pattern are examined. Implications are also discussed for developing support programs and for empowering nursing as a profession.