Agency triangles: problems in agency-family relationships

This article focuses on ways in which helping agents, including family therapists, become part of the problem they are treating. Particular emphasis is placed on triangular patterns that frequently develop when one agency involves another in carrying out its functions and in diffusing conflict with a client and his or her family. We refer to this process as an agency triangle. Case examples of such triangles involving various service systems (e.g., schools, courts, mental health centers) are presented, followed by discussion of how agency triangles can be prevented.