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Consumer demand for patient-oriented pharmacy services.

N V Carroll, J P Gagnon

    American Journal of Public Health
    |June 1, 1984
    PubMed
    Summary
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    Consumers show significant interest in on-demand pharmacy advisory services and medication records. However, demand for voluntary services is low, indicating a preference for requested patient-oriented pharmacy care.

    Area of Science:

    • Pharmacy Practice
    • Health Services Research
    • Consumer Health

    Background:

    • Patient-oriented pharmacy services are evolving.
    • Understanding consumer demand is crucial for service development.

    Purpose of the Study:

    • To assess consumer demand for various patient-oriented pharmacy services.
    • To identify key areas for service enhancement in community pharmacies.

    Main Methods:

    • A self-administered questionnaire was distributed to 300 households.
    • Data analysis employed Kruskal's program for additive conjoint analysis.

    Main Results:

    • Substantial consumer demand exists for advisory services provided upon request.
    • Moderate demand was observed for the provision of patient medication records.

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  • Little demand was identified for the voluntary provision of advisory services.

    • Conclusions:

    • Consumers value requested pharmacy advisory services and medication records.
    • Pharmacy services should prioritize on-demand and record-provision models.
    • Voluntary service models may not align with current consumer expectations.