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Risk management: a management-oriented program implemented through the medical director's office
QRB. Quality Review Bulletin
|July 1, 1981
Summary
Effective risk management in healthcare facilities involves a centralized structure, proactive risk control, and staff education. Geisinger Medical Center demonstrates a successful model by integrating various data sources and fostering collaboration for improved patient safety and operational efficiency.
Area of Science:
- Healthcare Management
- Patient Safety
- Risk Management
Background:
- Implementing a robust risk management program is crucial for medical facilities.
- General management principles can be adapted for effective healthcare risk mitigation.
Purpose of the Study:
- To outline the key components of an effective risk management program in a medical setting.
- To demonstrate how Geisinger Medical Center's approach to risk management contributes to its success.
Main Methods:
- Centralizing organizational structure for risk management.
- Proactive risk anticipation, control, and claims liability investigation.
- Educational rotations for medical and administrative staff within the risk management department.
Main Results:
- Established a solid foundation for an effective risk management program through a management-oriented approach.
- Utilized data from incident reports, medical care evaluations, and claims investigations to enhance risk control understanding.
- Fostered collaboration and support from medical and administrative staff.
Conclusions:
- A comprehensive, management-driven risk management program enhances patient safety and operational efficiency.
- Continuous staff education and involvement are vital for successful risk management implementation.
- Geisinger Medical Center's model provides a strong framework for other healthcare institutions.