Evaluation of a training scheme for receptionists in general practice

Area of Science:

• Primary care
• Medical education
• Healthcare administration

Background:

• General practice receptionists play a crucial role in patient interaction and practice workflow.
• Effective training for administrative staff can improve patient experience and operational efficiency.
• Evaluating the impact of training programs is essential for continuous improvement in healthcare settings.

Purpose of the Study:

• To evaluate the effectiveness of two training courses for general practice receptionists.
• To assess participant satisfaction and knowledge acquisition from the training.
• To determine the perceived applicability of learned skills in the workplace.

Main Methods:

• Pre- and post-training questionnaires administered to participants (receptionists).
• Surveys distributed to doctors to gauge perceived impact of trained staff.
• Descriptive analysis of course content and evaluation methodology.

Main Results:

• Participants reported high levels of enjoyment and satisfaction with the training.
• Significant knowledge acquisition was observed among receptionists post-training.
• Doctors indicated that participants could effectively utilize their newly acquired skills.

Conclusions:

• The evaluated training courses were successful in enhancing receptionist knowledge and skills.
• The training is likely to positively impact general practice operations and patient interactions.
• The evaluation methodology provides a framework for assessing similar healthcare training programs.