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Related Experiment Videos

System maintenance, problems, and enhancements.

T D Moore, N B Ruhl

    American Journal of Hospital Pharmacy
    |November 1, 1982
    PubMed
    Summary
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    This study outlines essential software and hardware maintenance procedures for pharmacy computer systems. It details managing operational issues and planning for predictable and unpredictable problems to ensure system reliability.

    Area of Science:

    • Health Informatics
    • Computer System Management
    • Pharmacy Operations

    Background:

    • Pharmacy computer systems require specialized maintenance for both software and hardware components.
    • Vendor contracts typically cover maintenance for purchased software and hardware.
    • Operational and administrative challenges are inherent in managing these complex systems.

    Purpose of the Study:

    • To describe essential procedures for software and hardware maintenance in pharmacy computer systems.
    • To outline methods for addressing operational and administrative problems.
    • To provide strategies for successful management of system issues.

    Main Methods:

    • Review of maintenance types: repair (for malfunctions) and update/revision (for evolving needs).

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  • Identification of common system problems: performance, personnel, legal, reliability, downtime, security, and configuration.
  • Emphasis on systematic review and prospective planning for problem management.

    • Main Results:

    • Vendor-provided maintenance is standard for contracted software and hardware.
    • Specific maintenance is needed for program errors (repair) and unmet user requirements (update/revision).
    • A comprehensive list of typical system challenges was identified.

    Conclusions:

    • Effective management of pharmacy computer systems relies on proactive identification and planning for potential issues.
    • Systematic review and forward-thinking strategies are crucial for overcoming both predictable and unpredictable problems.
    • Ensuring system reliability and security is paramount for pharmacy operations.