Related Experiment Videos
Consumer accreditation: developing a quality assurance patient evaluation scale
Hospital & Community Psychiatry
|August 1, 1981
Summary
Patient feedback on psychiatric facility standards can effectively measure care quality. These performance-oriented criteria, when converted to patient-rated questions, aid collaborative quality assurance for accreditation.
Area of Science:
- Healthcare Administration
- Quality Improvement
- Psychiatric Services
Background:
- The Joint Commission on Accreditation of Hospitals' 1979 Consolidated Standards for Psychiatric Facilities are performance-oriented.
- These standards focus on identifying and resolving issues impacting patient treatment goals.
Purpose of the Study:
- To explore the use of patient-rated criteria from the 1979 standards as a quality assurance tool.
- To demonstrate how patient feedback can inform accreditation processes.
Main Methods:
- Converting nearly 200 performance-oriented criteria into patient-ratable questions.
- Utilizing these questions as a simple, inexpensive, and effective patient care measure.
Main Results:
- Patient-rated criteria offer a flexible method for assessing care quality in psychiatric facilities.
- This approach facilitates a collaborative focus on quality assurance between psychiatric programs and the Joint Commission.
Conclusions:
- Patient feedback derived from accreditation standards can be a valuable tool for psychiatric facility quality assurance.
- Implementing patient-rated standards enhances the collaborative accreditation process and improves patient care.