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Related Experiment Videos

Consumer accreditation: developing a quality assurance patient evaluation scale

T Deiker, S M Osborn, M K Distefano

    Hospital & Community Psychiatry
    |August 1, 1981
    PubMed
    Summary
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    Patient feedback on psychiatric facility standards can effectively measure care quality. These performance-oriented criteria, when converted to patient-rated questions, aid collaborative quality assurance for accreditation.

    Area of Science:

    • Healthcare Administration
    • Quality Improvement
    • Psychiatric Services

    Background:

    • The Joint Commission on Accreditation of Hospitals' 1979 Consolidated Standards for Psychiatric Facilities are performance-oriented.
    • These standards focus on identifying and resolving issues impacting patient treatment goals.

    Purpose of the Study:

    • To explore the use of patient-rated criteria from the 1979 standards as a quality assurance tool.
    • To demonstrate how patient feedback can inform accreditation processes.

    Main Methods:

    • Converting nearly 200 performance-oriented criteria into patient-ratable questions.
    • Utilizing these questions as a simple, inexpensive, and effective patient care measure.

    Main Results:

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    • Patient-rated criteria offer a flexible method for assessing care quality in psychiatric facilities.
    • This approach facilitates a collaborative focus on quality assurance between psychiatric programs and the Joint Commission.

    Conclusions:

    • Patient feedback derived from accreditation standards can be a valuable tool for psychiatric facility quality assurance.
    • Implementing patient-rated standards enhances the collaborative accreditation process and improves patient care.