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Related Experiment Videos

Do fees help heal?

W D Wood

    Journal of Clinical Psychology
    |July 1, 1982
    PubMed
    Summary
    This summary is machine-generated.

    Patient return to mental health services is linked to third-party payment coverage. Billing format changes did not affect patient return or satisfaction, but influenced payment. This suggests payment obligations may foster patient compliance.

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    Area of Science:

    • Health Services Research
    • Mental Health Economics
    • Patient Outcomes

    Background:

    • Mental health service fees are frequently discussed but rarely researched.
    • Understanding patient response to clinic services requires examining fee structures.
    • Previous research has not adequately explored the impact of billing formats on patient engagement.

    Purpose of the Study:

    • To investigate the relationship between mental health service fees and patient response.
    • To assess the impact of billing format changes on patient return, session numbers, and satisfaction.
    • To explore the association between payment sources and patient adherence to clinic obligations.

    Main Methods:

    • Review of fee information for 112 adult outpatients who returned questionnaires and 147 who did not.

    Related Experiment Videos

  • Application of nonparametric statistics to analyze relationships between various factors (e.g., payment source, billing format) and patient outcomes (e.g., return to clinic, satisfaction).
  • Assessment of the impact of changes in billing format (amount, per session vs. lump-sum) on patient behavior and perceptions.

    • Main Results:

    • The only significant association found was between the presence of third-party payment coverage and the patient's likelihood of returning to the clinic.
    • Changes in billing format did not influence return to the clinic or patient satisfaction with services.
    • Billing format changes did, however, affect patient payment behavior.

    Conclusions:

    • Third-party payment coverage appears to be a key factor in patient retention for mental health services.
    • Billing format modifications do not significantly impact patient satisfaction or clinic return rates.
    • Financial obligations, particularly those covered by third parties, may be associated with a greater tendency for patients to fulfill clinic requests and obligations.