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Communication skills training for paraprofessional helpers

A W Avery

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    This study shows that communication training significantly boosts empathy in paraprofessional helpers. These enhanced empathy skills were sustained for at least six months post-training.

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    Area of Science:

    • Psychology
    • Counseling Skills Training

    Background:

    • Paraprofessional helpers require effective communication skills.
    • Empathy is a critical component of effective helping relationships.

    Purpose of the Study:

    • To develop and assess a communication training program for paraprofessional helpers.
    • To measure the impact of training on empathy levels.

    Main Methods:

    • A 20-hour communication training program was administered to 20 dormitory counselor candidates.
    • A control group of 15 candidates received no training.
    • Empathy levels were assessed immediately after training and again at 6 months.

    Main Results:

    • Trained subjects exhibited significantly higher empathy than the untrained control group.
    • The elevated empathy levels in the trained group persisted for 6 months.
    • The training program proved effective even with trainers possessing limited experience.

    Conclusions:

    • Communication training is an effective method for enhancing and sustaining empathy in paraprofessional helpers.
    • The training program offers a viable approach for improving counselor effectiveness.
    • The positive outcomes suggest the program's adaptability and potential for broad application.