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A quality assurance process in health sciences libraries

P C Self, K A Gebhart

Bulletin of the Medical Library Association

|July 1, 1980

Summary

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This study introduces a quality assurance process for health sciences libraries to improve services. Pilot studies in 1978 demonstrated the potential of this systematic approach for regional application.

Area of Science:

Library and Information Science
Health Sciences Librarianship
Quality Management

Background:

Libraries aim to enhance service quality.
Previous attempts using standards often failed due to lack of commitment.
Quality assurance (QA) is successfully applied in healthcare.

Purpose of the Study:

To explore the application of quality assurance processes in health sciences libraries.
To assess the potential of QA to improve library services.
To describe a systematic QA methodology for libraries.

Main Methods:

A systematic QA process was developed, including criteria selection, evaluation, problem analysis, solution implementation, and reevaluation.
Two pilot QA studies were conducted in health sciences libraries in 1978.

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The methodology involved measurable criteria and a structured problem-solving approach.

Main Results:

The pilot studies provided practical experience with the QA process.
The described QA methodology has the potential to improve health sciences library services.
The process was found to be adaptable for regional implementation.

Conclusions:

Quality assurance offers a viable framework for improving health sciences library services.
Systematic evaluation and problem-solving are key components of effective QA in libraries.
The QA process is scalable and suitable for regional application in health sciences libraries.