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Related Experiment Videos

A broader training for medical receptionists

P M Anderson, S Anderson, D A Lander

    The Journal of the Royal College of General Practitioners
    |August 1, 1980
    PubMed
    Summary

    This study evaluated a training course for medical receptionists, covering both factual duties and human behavior aspects. The course appeared beneficial for receptionists in general practice settings.

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    Area of Science:

    • Medical Administration
    • Healthcare Professional Training
    • General Practice Management

    Background:

    • Medical receptionists play a crucial role in general practice operations.
    • Effective reception skills encompass both administrative tasks and interpersonal interactions.
    • There is a need for comprehensive training to address the multifaceted demands of medical reception work.

    Purpose of the Study:

    • To assess the impact of a dual-component training course on medical receptionists.
    • To evaluate the benefits of incorporating human behavior training alongside traditional factual instruction.
    • To determine the overall effectiveness of the course for general practice reception staff.

    Main Methods:

    • A training course was developed for 40 medical receptionists in general practice.
    • The curriculum was divided into two sections: factual medical reception work and human behavior.
    • The course was delivered at a local postgraduate center.

    Main Results:

    • Receptionists participated in training covering both traditional duties and interpersonal skills.
    • Initial observations suggest that the receptionists experienced benefits from the course.
    • The dual-aspect curriculum appeared to positively influence the receptionists' experience.

    Conclusions:

    • A comprehensive training approach for medical receptionists can be beneficial.
    • Integrating human behavior aspects into training enhances the value for reception staff.
    • Further investigation may be warranted to quantify the specific benefits observed.

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