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Related Experiment Videos

Consumer satisfaction with a rehabilitation mobile outreach program

K G Wilson1, C D Crupi, G Greene

  • 1University of Ottawa, Department of Medicine, Ontario, Canada.

Archives of Physical Medicine and Rehabilitation
|October 1, 1995
PubMed
Summary

Rural individuals with disabilities prefer mobile rehabilitation outreach services. This approach enhances accessibility and satisfaction compared to traveling to urban centers.

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Area of Science:

  • Rehabilitation Medicine
  • Rural Health Services Research
  • Disability Studies

Background:

  • Accessibility to rehabilitation services is a significant challenge for individuals with disabilities residing in rural areas.
  • Traditional urban-based rehabilitation centers present logistical and financial barriers for rural populations.
  • Innovative service delivery models are needed to address these disparities.

Purpose of the Study:

  • To evaluate consumer satisfaction with a mobile clinic-based rehabilitation outreach program.
  • To assess the perceived advantages and disadvantages of community-based rehabilitation services for rural populations.
  • To determine the viability of outreach models in meeting the rehabilitation needs of rural individuals with disabilities.

Main Methods:

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  • A descriptive survey design was employed, collecting data from 143 patients (or proxies) across fifteen rural communities in Ontario, Canada.
  • A mobile clinic provided interdisciplinary rehabilitation consultation services directly within patients' home communities.
  • Post-consultation mail surveys measured global consumer satisfaction and preferences.

    • Main Results:

    • A high level of global consumer satisfaction was reported, with 97.2% preferring the outreach model over traveling to urban centers.
    • Enhanced accessibility was identified as the primary benefit of the community outreach program.
    • Some participants expressed concerns regarding the continuity of care within the outreach model.

    Conclusions:

    • Providing interdisciplinary rehabilitation consultation services via a mobile outreach approach is highly satisfactory for consumers.
    • The community outreach model demonstrates significant potential for improving access to rehabilitation services for rural populations.
    • Addressing continuity of care concerns is crucial for optimizing the effectiveness of rural rehabilitation outreach programs.