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Maintaining communication in a time of uncertainty
1Core Faculty, Geriatric Education Center, Stanford University Calif, USA.
Archives of Family Medicine
|December 1, 1995
Summary
Physician-patient communication skills are crucial and can be learned. The four Es model (engage, empathize, educate, enlist) offers techniques to enhance these essential interactions.
Area of Science:
- Medical Education
- Health Communication
Background:
- Managed care and technological advancements present new challenges in physician-patient communication.
- Effective communication is an acquired skill, increasingly recognized in medical training.
Purpose of the Study:
- To introduce and describe the four Es model for improving physician-patient communication skills.
Main Methods:
- The four Es model: engage, empathize, educate, and enlist.
- Techniques developed by the Bayer Institute for Health Care Communication.
Main Results:
- The four Es model provides a framework for mastering communication skills.
- Implementation of these techniques can enhance physician-patient interactions.
Conclusions:
- The four Es model is a valuable tool for medical education and practice.
- Improving communication skills is vital in contemporary healthcare settings.