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Mercy Healthcare's CARE 2000: an evolution in progress
Nursing Administration Quarterly
|January 1, 1995
Summary
Mercy Healthcare San Diego implemented a patient care redesign model, fostering interprofessional collaboration. This initiative improved care quality, stakeholder satisfaction, and process efficiencies through shared governance and continuous improvement.
Area of Science:
- Healthcare Management
- Quality Improvement Science
- Interprofessional Collaboration
Background:
- Healthcare organizations face constant pressure to enhance patient care delivery.
- Implementing effective models for patient care redesign is crucial for improving outcomes.
- Mercy Healthcare San Diego sought to optimize its care delivery through a structured approach.
Purpose of the Study:
- To describe the development and implementation of a patient care delivery redesign model at Mercy Healthcare San Diego.
- To evaluate the impact of interdisciplinary collaboration on healthcare processes and outcomes.
- To foster a culture of continuous quality improvement and shared governance.
Main Methods:
- Development of the Creative Actions Reflecting Excellence (CARE) model.
- Application of redesign principles within a shared governance framework.
- Engagement of diverse healthcare disciplines including nursing, pharmacy, medical technology, respiratory care, physicians, educators, and managers.
Main Results:
- Successful implementation of the CARE model across multiple disciplines.
- Enhanced understanding and appreciation of interprofessional contributions.
- Measurable increases in quality of care, stakeholder satisfaction, and process efficiencies.
Conclusions:
- Interprofessional collaboration within a shared governance and continuous quality improvement framework drives significant improvements in healthcare delivery.
- The CARE model provides a replicable strategy for patient care redesign.
- Valuing diverse professional contributions is key to optimizing healthcare processes and patient outcomes.
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