Perception of indoor patients on the services of some Thana Health Complexes

In order to find out the level of perception of the indoor patients with regard to physical examination of the patients, receipt of medicine, quality of diet, overall service satisfaction and behaviour of health personnel, the present study was conducted. A total of 102 patients of indoor department of three Thana Health Complexes were interviewed by structured questionnaire. The study revealed that 20.59% respondents were fully satisfied, 50% were partially satisfied and 29.41% were not satisfied with indoor department of the Thana Health Complex (THC). The major factors responsible for dissatisfaction were identified as non availability of medicine, bad behaviour of health personnel other than doctors and non availability of staff during necessity. It was found in the study that 6.86% of patients received all prescribed medicines from the THC, 14.7% patients received most of the prescribed medicine, 28.13% patients did not receive any kind of medicine and 50% received very small amount of medicine from the THC.