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Related Experiment Videos

Surviving the 'heartsink' experience

N J Mathers1, L Gask

  • 1Department of General Practice, Medical School, University of Sheffield, UK.

Family Practice
|June 1, 1995
PubMed
Summary
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This pilot workshop trained doctors to better understand and manage challenging

Area of Science:

  • Medical Education
  • Psychiatry
  • General Practice

Background:

  • Difficult patient consultations pose significant challenges for physicians.
  • 'Heartsink' patients, those who evoke negative emotional responses in doctors, require specialized management strategies.

Purpose of the Study:

  • To pilot a workshop aimed at enhancing physicians' understanding and coping mechanisms for 'heartsink' patients.
  • To equip doctors with practical skills for managing difficult consultations.

Main Methods:

  • A pilot workshop was conducted for physicians.
  • Participants set personal objectives and discussed challenging patient cases.
  • A 'heartsink survival kit' with coping skills and reassessment strategies was provided.
  • The workshop was videotaped for analysis.

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Main Results:

  • The workshop provided skills and strategies for managing difficult consultations.
  • It offered an approach to reassessing physician-patient relationship goals.
  • Two scenarios from the videotaped workshop are presented.

Conclusions:

  • The workshop demonstrated potential for improving physicians' ability to manage 'heartsink' patients.
  • Further training implications for handling challenging patient interactions are discussed.