Patient satisfaction questionnaire

Area of Science:

• Health Services Research
• Psychometrics

Background:

• Patient satisfaction is a critical indicator of healthcare quality.
• Measuring patient satisfaction accurately is essential for service improvement.

Purpose of the Study:

• To develop and validate a psychometrically sound Patient Satisfaction Questionnaire.
• To create a reliable instrument for assessing patient experiences in healthcare settings.

Main Methods:

• Factor analytic techniques were employed for questionnaire development.
• A 19-item scale utilizing a five-point Likert response format was constructed.
• Internal consistency was evaluated using coefficient alpha.
• Content and construct validity were assessed via correlations with criterion items.

Main Results:

• The developed questionnaire demonstrated high internal consistency, with a coefficient alpha of .972.
• Factor analysis identified three distinct factors underlying patient satisfaction.
• Correlations with criterion items supported the questionnaire's validity.

Conclusions:

• The 19-item Patient Satisfaction Questionnaire is a reliable and valid instrument.
• The three-factor structure provides a robust framework for understanding patient satisfaction.
• This tool can be effectively utilized in healthcare research and quality improvement initiatives.