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Development and satisfaction with individual programme planning in a disability service

P Stallard1, T Hutchison

  • 1Psychology Department, Royal United Hospital, Bath.

Archives of Disease in Childhood
|July 1, 1995
PubMed
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Implementing individual programme planning (IPP) in preschool disability services significantly improved parent satisfaction and involvement. Parents felt more understood and agreed with treatment goals after the IPP system was introduced.

Area of Science:

  • Pediatric Healthcare
  • Disability Services
  • Healthcare Management

Background:

  • Preschool disability services initially faced challenges with parent communication and involvement.
  • Parents reported concerns about not being understood, involved in decisions, or receiving coordinated services.

Purpose of the Study:

  • To evaluate the effectiveness of an individual programme planning (IPP) system.
  • To address identified shortfalls in preschool disability services.
  • To improve parent-professional collaboration and satisfaction.

Main Methods:

  • A consumer survey was conducted before and after the implementation of the IPP system.
  • Data collected from 96% of parents and 87% of professionals attending IPP meetings over four months.

Related Experiment Videos

  • Satisfaction levels and specific concerns were assessed.

    • Main Results:

    • Overall satisfaction was high, with 92% of parents and 96% of professionals reporting satisfaction.
    • Parents reported increased involvement in decision-making (100%), feeling understood (80%), and agreement with treatment goals (100%).
    • Areas for improvement included meeting attendance, parent marginalization, and meeting logistics.

    Conclusions:

    • Individual Programme Planning (IPP) effectively enhanced parent satisfaction and involvement in preschool disability services.
    • Consumer satisfaction surveys are valuable tools for identifying service gaps and guiding quality improvement.
    • Continued focus on meeting processes is necessary to optimize service delivery.