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Recognizing and managing the difficult patient

P A Cohen1

  • 1Tufts University School of Medicine and Emerson College, Boston, Massachusetts, USA.

CDS Review
|December 1, 1994
PubMed
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Managing patient expectations, history, attitudes, biases, and experiences is crucial for dentists. Effective management leads to a satisfying dental experience, avoiding stress for both patient and provider.

Area of Science:

  • Dentistry
  • Behavioral Science
  • Patient Psychology

Background:

  • The dentist-patient relationship is influenced by various psychological factors.
  • Patient expectations, personal history, attitudes, biases, and prior experiences significantly shape interactions.
  • Understanding these elements is key to effective dental practice management.

Purpose of the Study:

  • To explore the impact of psychological factors on the dentist-patient dynamic.
  • To highlight the importance of managing expectations, attitudes, and biases in dental care.
  • To differentiate between stressful and satisfying dental experiences based on relationship management.

Main Methods:

  • Qualitative analysis of dentist-patient interaction dynamics.
  • Exploration of psychological influences in clinical settings.

Related Experiment Videos

  • Review of factors contributing to patient satisfaction and dissatisfaction.

    • Main Results:

    • Dentist's ability to manage internal and relational factors is critical.
    • Unmanaged expectations and biases can lead to patient dissatisfaction and office stress.
    • Effective management fosters a positive and satisfying dental experience.

    Conclusions:

    • Psychological factors profoundly impact the dentist-patient relationship.
    • Dentists' self-awareness and management skills are essential for positive patient outcomes.
    • Optimizing the dentist-patient relationship enhances overall dental care satisfaction.