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Social and cognitive processes in interpersonal communication: implications for advanced telecommunications
1Department of Psychology, Mississippi State University, MS 39762, USA.
Human Factors
|June 1, 1995
Summary
Interactive multimedia conferencing systems offer collaborative tools for remote users. This research provides a user-centered framework for designing these systems, prioritizing communication needs over technical feasibility for better telecommunication technologies.
Area of Science:
- Human-Computer Interaction
- Telecommunications Engineering
- Communication Studies
Background:
- Multimedia conferencing systems are advancing rapidly, often prioritizing technical capabilities over user needs.
- Current design decisions for interactive multimedia systems may not fully align with user communication requirements.
Purpose of the Study:
- To present a framework for designing and evaluating features in advanced telecommunication products and services.
- To ground the design of multimedia conferencing systems in empirical research on interpersonal communication.
Main Methods:
- Empirical research on interpersonal communication.
- Development of a design and evaluation framework for telecommunication technologies.
Main Results:
- A framework derived from communication research to guide the design of multimedia conferencing systems.
- Identification of key considerations for user-centered telecommunication product development.
Conclusions:
- Future multimedia conferencing systems should be designed based on user communication needs, not just technical feasibility.
- Implications for the development and effective use of advanced telecommunication technologies are discussed.