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Steps to a patient satisfaction survey
1University of North Carolina at Greensboro, USA.
Nursing Management
|September 1, 1995
Summary
Assessing patient satisfaction is crucial for healthcare providers. This study outlines seven steps for developing and testing a patient satisfaction survey within a hospital
Area of Science:
- Healthcare Management
- Patient Experience Research
Background:
- Healthcare competition necessitates careful patient satisfaction assessment.
- Understanding patient perspectives is vital for service improvement.
Purpose of the Study:
- To outline a systematic approach for developing and validating a patient satisfaction survey.
- To provide a practical framework for specialty units in general hospitals.
Main Methods:
- Development of a seven-step protocol for survey creation and testing.
- Application of the protocol within a specialty unit of a general hospital.
Main Results:
- A structured seven-step process for patient satisfaction survey development was established.
- The methodology is designed for effective implementation in specialized hospital settings.
Conclusions:
- A validated patient satisfaction survey is essential for competitive healthcare environments.
- The outlined seven-step method offers a reliable approach for healthcare facilities.