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Entitlement: what it is and what to do about it
Journal of Post Anesthesia Nursing
|December 1, 1994
Summary
Entitlement is a detrimental mindset hindering productivity. Shifting towards an earning mindset is crucial for organizations facing resource constraints and increasing demands.
Area of Science:
- Organizational Psychology
- Management Studies
Background:
- Entitlement mindset identified from organizational and staff viewpoints.
- This mindset is unsustainable given increasing productivity demands and constrained resources.
Purpose of the Study:
- To define the characteristics of an entitlement mindset.
- To propose a shift towards an earning mindset as a management priority.
Main Methods:
- Conceptual analysis of organizational behavior.
- Literature review on management strategies.
Main Results:
- Entitlement mindset characterized by specific organizational and staff perspectives.
- The need to transition from entitlement to an earning mindset is highlighted.
Conclusions:
- Entitlement mindset is incompatible with modern productivity demands.
- Management must facilitate a transition to an earning mindset for organizational success.