A family-centered approach to the development of a pediatric family satisfaction questionnaire

Nurses sought parental collaboration in developing The Pediatric Family Satisfaction Questionnaire, an instrument used to obtain family feedback as part of an inpatient quality assessment and improvement program. A focus group of parents assisted in item generation. A larger group of parents ranked items on a draft questionnaire. The final questionnaire included input from parents and the nursing, medical, and child life departments of the hospital. Data obtained from use of the questionnaire gives direction to quality improvement projects in the pediatric areas.