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Utilizing data to improve practice in hospital social work: a case study
I Ben Shahar1, G Auslander, M Cohen
1Department of Social Work, Sheba Medical Center, Tel Hashomer, Israel.
Abstract:
Health care social work has made important progress in developing methods for assuring and improving the quality of services provided, using tools such as computerized information systems. This paper presents a case study demonstrating utilization of preliminary data generated by such a system, focusing on problem identification and professional interventions. Successive stages in the process of data application are described: definition of quality assurance issues; validation of data; hypothesis formation; in-depth analysis through case examples; and formation of change strategies. Results of the application and its implications for practice are discussed.
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