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Developing an instrument for measuring patient satisfaction

M L Forbes1, H N Brown

  • 1Catawba Memorial Hospital, Hickory, NC, USA.

AORN Journal
|April 1, 1995
PubMed
Summary
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A new 21-item questionnaire assesses nursing care effectiveness in outpatient surgery. This tool measures patient satisfaction across caring, continuity, competence, and education, aiding perioperative nurses in enhancing care quality.

Area of Science:

  • Nursing Science
  • Healthcare Quality Improvement
  • Patient Experience Research

Background:

  • Effective nursing care is crucial for patient satisfaction in outpatient surgery settings.
  • Measuring patient satisfaction requires validated instruments to assess specific aspects of care.
  • Perioperative nursing plays a vital role in the patient journey and outcomes.

Purpose of the Study:

  • To develop and validate a questionnaire to evaluate nursing care effectiveness in outpatient surgery.
  • To assess patient satisfaction based on key constructs: caring, continuity, competence, and education.
  • To provide a tool for perioperative nurses to identify areas for improvement in patient care.

Main Methods:

  • Development of a 21-item questionnaire.

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  • Establishment of content validity for the instrument.
  • Confirmation of test-retest reliability for consistent measurement.

    • Main Results:

    • The questionnaire effectively measures patient satisfaction with nursing care.
    • The instrument covers four critical constructs: caring, continuity of care, nurse competence, and patient/family education.
    • Content validity and test-retest reliability were established, indicating a robust measurement tool.

    Conclusions:

    • The developed questionnaire is a reliable and valid tool for evaluating nursing care in outpatient surgery.
    • Perioperative nurses can utilize this instrument to analyze patient responses and improve care delivery.
    • Enhancing patient satisfaction through targeted nursing interventions is achievable with validated assessment tools.