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Increasing patient satisfaction: simple ways to increase the effectiveness of interpersonal communication in the
Journal of Post Anesthesia Nursing
|June 1, 1994
Abstract:
Because of changes in health care and reimbursement practices, nurses and staff are being required to do more with fewer measures while patients' needs increase. Nurses can make a difference in meeting those needs an in increasing patient satisfaction by using empathy, imagination, and the "human touch."