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Patient satisfaction with an antepartum home-care program
M Heaman1, M A Robinson, L Thompson
1Department of Maternal/Child Health, St. Boniface General Hospital, Winnipeg, Canada.
Journal of Obstetric, Gynecologic, and Neonatal Nursing : JOGNN
|October 1, 1994
Summary
Pregnant women reported high satisfaction with the Antepartum Home Care Program, valuing the convenience and quality of care received at home. The program successfully met or exceeded patient expectations for prenatal care.
Area of Science:
- Healthcare delivery models
- Patient satisfaction research
- Maternal health programs
Background:
- Evaluating patient satisfaction is crucial for assessing healthcare delivery models.
- Congruence between expected and received care defines patient satisfaction.
- Alternative care models require thorough program evaluation.
Purpose of the Study:
- To investigate patient satisfaction with the Antepartum Home Care Program.
- To assess congruence between expectations and received care in a home-based prenatal program.
- To identify key benefits of home-based antepartum care.
Main Methods:
- Descriptive study design.
- Convenience sampling of 66 pregnant women.
- Utilized the Antepartum Home Care Program Evaluation Questionnaire.
Main Results:
- High levels of satisfaction reported with physical and emotional home care.
- 98% of participants indicated care met or exceeded expectations.
- Receiving care at home was the most cited benefit over hospital care.
Conclusions:
- The Antepartum Home Care Program demonstrates significant success in patient satisfaction.
- Home-based care is a preferred and effective model for antepartum services.
- Findings support program improvement and expansion decisions.