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Related Experiment Videos

Using soft systems methodology to develop a simulation of out-patient services

B Lehaney1, R J Paul

  • 1Faculty of Business, University of Luton, Beds.

Journal of the Royal Society of Health
|October 1, 1994
PubMed
Summary
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Discrete event simulation (DES) aids complex problem-solving, but lacks systemic methodology. Soft systems methodology (SSM) can enhance DES for healthcare planning by defining system boundaries and activities, improving model acceptability.

Area of Science:

  • Operations Research
  • Healthcare Management
  • Systems Engineering

Background:

  • Discrete event simulation (DES) models complex systems using mathematical equations and logical relationships.
  • Analytical or numerical methods are often insufficient for intricate problems like out-patient service management.
  • Current simulation approaches lack a defined methodology for identifying system boundaries and activities.

Purpose of the Study:

  • To integrate soft systems methodology (SSM) with DES for out-patient department simulation.
  • To define system boundaries and activities for improved simulation model development.
  • To assess the impact of SSM's participatory nature on simulation model acceptance in healthcare.

Main Methods:

  • Utilized soft systems methodology (SSM) to define system boundaries and activities.

Related Experiment Videos

  • Applied discrete event simulation (DES) to model the out-patient department.
  • Investigated the participatory aspects of SSM in the simulation process.

    • Main Results:

    • SSM provided a structured approach to identify system boundaries and activities for DES.
    • The participatory nature of SSM potentially enhances the acceptability of the simulation model.
    • A process was developed to assist healthcare planners and analysts.

    Conclusions:

    • Combining SSM and DES offers a systemic approach to modeling complex healthcare systems.
    • SSM integration improves the definition and boundary setting for simulation models.
    • This approach can aid in strategic planning for healthcare services, particularly in out-patient settings.