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Finding time for counseling

R Herrier1, R Boyce

  • 1University of Arizona College of Pharmacy, Tucson.

American Pharmacy
|December 1, 1994
PubMed
Summary
This summary is machine-generated.

Pharmacists can integrate patient counseling by restructuring prescription dispensing workflows. This approach prevents efficiency loss and reduces frustration, often requiring minimal expense for significant improvements.

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Area of Science:

  • Pharmacy Practice
  • Healthcare Management
  • Patient Care

Background:

  • Implementing patient counseling services is crucial for pharmacists.
  • Existing prescription dispensing processes often hinder the integration of new services.
  • Inefficient integration leads to reduced productivity and increased staff frustration.

Purpose of the Study:

  • To outline strategies for effectively integrating patient counseling into pharmacy operations.
  • To demonstrate how workflow restructuring can maintain or improve dispensing efficiency.
  • To identify the resource implications of implementing new pharmacist services.

Main Methods:

  • Analysis of pharmacy workflow and operational procedures.
  • Development of models for restructured prescription dispensing.

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  • Evaluation of the impact of workflow changes on efficiency and staff experience.

    • Main Results:

    • Integrating patient counseling requires significant restructuring of dispensing processes.
    • Adding services without system changes decreases efficiency and increases frustration.
    • Most restructuring involves workflow, procedure, and function changes with minimal cost.
    • Some cases may necessitate major physical layout and design modifications.

    Conclusions:

    • Successful implementation of patient counseling hinges on proactive workflow redesign.
    • Pharmacy restructuring, focused on operational flow, is key to efficiency.
    • Minimal investment in workflow changes can yield substantial improvements in service integration.