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Summary
Total Quality Management (TQM) is emerging in long-term care. Directors of Nursing can learn from early adopters
Area of Science:
- Healthcare Management
- Quality Improvement Science
Background:
- Total Quality Management (TQM) adoption is increasing in healthcare.
- Long-term care organizations are beginning to implement TQM principles.
Purpose of the Study:
- To describe the implementation process of TQM in long-term care.
- To discuss challenges encountered during TQM implementation.
Main Methods:
- This article is part one of a two-part series.
- It focuses on the general implementation process and encountered problems.
Main Results:
- Early experiences with TQM implementation in long-term care are detailed.
- Common challenges faced during the initial stages of TQM adoption are highlighted.
Conclusions:
- Directors of Nursing can benefit from understanding the experiences of early TQM implementers in long-term care.
- Preparation is key for successful TQM integration into long-term care facilities.