Improving the admission process from the emergency department to the critical care areas

The CCU and CSU successfully established an interdisciplinary QI team. Through the implementation of the QI process the group focused on an indicator that influenced patient satisfaction. QI tools were effectively used to analyze the complex admission process of CCU and CSU patients admitted through the ED. Quality tools were also used to analyze the data over time. The QI process and methodology were effectively implemented to address a complex problem. The results will serve as a foundation for the new process improvement committee focusing on the unstable angina population.