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Introducing quality management in the community: the VON experience
Canadian Journal of Nursing Administration
|January 1, 1994
Summary
This study details how a national community health organization transitioned to systematic Quality Management (QM). It highlights the feasibility and necessity of strategic planning for implementing QM across organizational levels.
Area of Science:
- Health Services Research
- Organizational Management
- Quality Improvement
Background:
- Traditional quality assurance models often lack a systematic, customer-focused approach.
- Community health organizations face unique challenges in implementing widespread quality initiatives.
Purpose of the Study:
- To describe the process of introducing and implementing Quality Management (QM) within a national, non-profit community health organization.
- To outline strategies for transitioning from quality assurance to a systematic QM approach.
Main Methods:
- Qualitative analysis of the organization's transition process.
- Description of strategic planning and educational initiatives for QM implementation.
- Focus on a three-tiered organizational structure (national, provincial, local).
Main Results:
- The transition to a systematic QM approach, focusing on customers and outcomes, is feasible.
- Effective strategic planning and educational strategies are crucial for successful implementation.
- Challenges in a multi-tiered organization can be overcome with careful planning.
Conclusions:
- Implementing systematic Quality Management in a large, multi-tiered community health organization is achievable.
- Strategic planning and targeted educational interventions are key success factors.
- A customer and outcomes-focused QM approach enhances organizational effectiveness.